CannonCare™ Membership
Terms & Conditions
1. Membership Structure & Term
CannonCare™ memberships are offered on an annual basis only.
Memberships are valid for 365 days from the activation date and must be paid in full prior to activation. Monthly payment options are not available at this time.
Membership benefits do not begin until full payment has been received and processed.
Memberships do not automatically renew. Renewal must be completed manually. Expiration reminder notifications will be sent prior to the end of the membership term.
Cannon Electrical Services, LLC reserves the right to adjust membership pricing at renewal. All pricing is subject to change without notice.
2. Refund Policy
CannonCare™ memberships are non-refundable.
Services not used during the 365-day membership term are forfeited and do not roll over into future terms.
Members are encouraged to select only the services and add-ons they reasonably expect to use during the membership period.
3. Membership Benefits (Base, Silver & Gold Plans)
CannonCare™ memberships are offered in three tiers: Base, Silver, and Gold.
Each tier provides service-related benefits while enrolled.
Base Membership
Includes:
• 5% discount on qualifying future services
• Priority scheduling
• Waived dispatch fees
• Waived emergency service fees
• Waived false alarm service fees
Silver Membership
Includes:
• 10% discount on qualifying future services
• Priority scheduling
• Waived dispatch fees
• Waived emergency service fees
• Waived false alarm service fees
• Over-the-phone electrical diagnostics
Gold Membership
Includes:
• 15% discount on qualifying future services
• Priority scheduling
• Waived dispatch fees
• Waived emergency service fees
• Waived false alarm service fees
• Over-the-phone electrical diagnostics
• No Diagnostic Charges
Membership plans do not include inspection services, smoke alarm battery replacement, minor repair protection, or landscape lighting services unless those add-ons are selected.
4. Membership Discount Policy
Membership discounts apply only during the active membership term.
Discount percentages are determined by the selected membership tier (5%, 10%, or 15%) and apply only to qualifying services performed by Cannon Electrical Services, LLC.
Membership discounts:
• Apply only to services performed by Cannon Electrical Services
• May not apply to specialty equipment, third-party materials, or products supplied directly by the customer
• Cannot be combined with other promotional offers, coupons, seasonal discounts, or special pricing unless otherwise authorized by Cannon Electrical Services
Membership discounts are capped at a maximum total benefit of $1,000 per membership year.
Full smoke alarm system replacements and other major electrical upgrades are not included in any membership plan. However, active members will receive their applicable membership discount toward qualifying services.
5. Priority Scheduling
Priority scheduling means CannonCare™ members are scheduled ahead of new customer inquiries from individuals not currently in our active client database.
Priority scheduling does not guarantee same-day service.
Cannon Electrical Services, LLC is an owner-operated company and not a multi-truck operation. Service will be scheduled as soon as reasonably possible within operational capacity.
6. Scheduling of Annual Visits & Add-On Services
Following activation, we will attempt to schedule the member’s annual visit promptly.
When applicable, selected add-on services (inspection, battery replacement, etc.) will be scheduled during the same visit whenever operationally practical and appropriate based on demand and service capacity.
CannonCare™ reserves the right to separate services into multiple visits if necessary for safety, logistics, or scheduling reasons.
7. Gold Plan On-Site Diagnostic Visits
Gold Plan members may receive complimentary on-site diagnostic service visits during the active membership term, subject to the following conditions:
• The Gold Plan includes up to three (3) on-site diagnostic visits per membership term.
• Each visit includes up to one (1) hour of diagnostic time.
• If additional time is required beyond the included one hour, additional labor charges may apply at the current service rate.
• Diagnostic visits include troubleshooting, evaluation, and professional recommendations only.
• Repairs, parts, materials, and installation work are not included and will be quoted separately if requested.
• Additional visits beyond the three included visits may be scheduled at the standard service rate.
• Diagnostic visits are intended for minor troubleshooting of specific electrical concerns and are not intended to replace full inspections or project work.
• Diagnostic visits are subject to scheduling availability and are not intended for emergency service calls.
INSPECTION SERVICES
8. Home Electrical System Health Inspection (Service-Level)
The Home Electrical System Health Inspection is an optional add-on service focused on the primary electrical infrastructure of the home.
This inspection evaluates the condition, safety, and capacity of the electrical service system.
Service Equipment Evaluation
• Deep inspection of the main electrical service panel
• Review of breaker condition, conductor terminations, and panel labeling
• Visual inspection of meter socket condition
• Inspection of service entrance conductors
Grounding & Bonding System
• Inspection of accessible grounding electrodes and bonding components
Electrical Capacity Review
• Review of main service size (100A / 150A / 200A, etc.)
• Evaluation of available breaker space
• Identification of major electrical loads connected to the panel
• General guidance regarding capacity for future additions such as EV chargers, hot tubs, or equipment upgrades
Surge Protection
• Visual inspection of whole-house surge protection device (if installed)
Includes checklist-based evaluation and written Electrical System Health summary.
This inspection is non-invasive and limited to accessible components only.
9. Whole-Home Electrical Safety Inspection (Add-On)
The Whole-Home Electrical Safety Inspection is available only in combination with the Home Electrical System Health Inspection.
This inspection expands the evaluation to include electrical devices and safety systems throughout the home.
Device Evaluation
• Plug-in tester evaluation of accessible three-prong outlets throughout the home
• Visual inspection of outlets and switches for overheating, wear, or damage
Smoke Alarm Review
• Functional testing of accessible smoke alarms
Unfinished Area Review
• Visual scan of accessible unfinished basement or utility areas
• Inspection of accessible junction boxes to verify covers are installed
• Visual review of visible 240V equipment connections
Furniture will not be moved. Obstructed or inaccessible areas may be skipped.
This inspection is non-invasive. Device removal or internal diagnostics may require additional services.
10. Electrical Device Diagnostic Inspection
The Electrical Device Diagnostic Inspection is an optional service available during inspection visits when internal evaluation of a device is requested.
This service includes:
• Removal of an outlet, switch, or electrical device from its electrical box
• Inspection of wiring connections and box condition
• Identification of overheating, loose conductors, or improper wiring
• Recommendation for repair if necessary
Pricing applies per device inspected.
Additional repairs, replacements, or upgrades are not included and will be quoted separately.
SMOKE ALARM SERVICES
11. Smoke Alarm Battery Replacement Add-On
The Smoke Alarm Battery Replacement Add-On provides replacement of backup batteries in qualifying hardwired smoke alarms or combination smoke/carbon monoxide alarms during a scheduled service visit.
This service applies only to permanently installed wall-mounted or ceiling-mounted alarms that are hardwired and include backup battery backup functionality.
Qualifying Systems
This service is limited to standard residential hardwired smoke alarm systems manufactured by recognized brands such as:
• First Alert
• BRK
Cannon Electrical Services does not service, modify, or replace alarms connected to monitored security systems, including but not limited to:
• ADT
• Vector Security
• Any other monitored home security alarm systems
These systems are maintained by their respective security providers.
This service also does not apply to plug-in outlet smoke detectors or portable alarm units.
Non-Qualifying Devices
This service is intended only for properly installed residential smoke alarm systems that are part of a permanently installed safety system within the home.
For safety and liability reasons, Cannon Electrical Services may decline battery replacement service for alarm systems that do not meet minimum safety or installation standards.
Examples of non-qualifying devices may include:
• Standalone battery-only smoke detectors
• Low-cost consumer-grade detectors not designed for interconnected systems
• Devices installed by homeowners or prior occupants that do not meet proper installation standards
• Units mounted in non-compliant locations or showing visible damage
• Alarms that appear unreliable, improperly configured, or nearing end-of-life
These types of devices cannot be verified for proper system performance.
If non-qualifying devices are discovered, Cannon Electrical Services may recommend replacement with a properly installed interconnected smoke alarm system.
System Qualification & Age Evaluation
During service, Cannon Electrical Services may evaluate the visible condition and approximate age of existing smoke alarm devices.
Smoke alarms that appear to be approximately ten (10) years old or older, or that show signs of aging such as discoloration, brittleness, or deterioration, may not qualify for battery replacement service.
Modern safety standards recommend replacing smoke alarms approximately every ten (10) years to ensure reliable operation.
If replacement is recommended, Cannon Electrical Services may provide a quote for installation of a new interconnected smoke alarm system.
Homes Without Hardwired Alarm Systems
If a home does not have a hardwired smoke alarm system, Cannon Electrical Services may offer installation of a wireless interconnected smoke alarm system for an additional cost.
Wireless interconnect systems allow alarms throughout the home to communicate with each other without requiring new wiring.
Service Scope
This service includes:
• Replacement of backup batteries in qualifying smoke alarms
• Basic functional confirmation of alarm operation after battery installation
This service does not include:
• Smoke alarm replacement
• Rewiring of alarm systems
• Interconnect troubleshooting
• Code upgrades
• Installation of new alarm devices
These services may be quoted separately if needed.
Cannon Electrical Services reserves the right to decline battery replacement service if the existing alarm system does not meet minimum safety, installation, or reliability standards.
12. Smoke Alarm Operational Disclaimer
Cannon Electrical Services provides smoke alarm battery replacement as a maintenance service only and does not guarantee the performance, reliability, or lifespan of existing alarm devices that were not originally installed by our company.
Smoke alarm systems may experience issues due to:
• age or manufacturer defects
• improper installation
• wiring faults
• environmental conditions
• mixed alarm models or incompatible devices
Because these conditions are outside of Cannon Electrical Services’ control, we cannot guarantee that alarms will function properly beyond the battery replacement service performed.
Nuisance Alarms
If alarms continue to:
• chirp
• randomly activate
• malfunction
• trigger nuisance alarms
after battery replacement, additional diagnostic charges may apply if the homeowner requests further investigation.
Environmental Conditions
Smoke and carbon monoxide alarms may activate due to actual environmental conditions present within the home, including:
• smoke from cooking or combustion sources
• dust or airborne particles
• humidity or temperature fluctuations
• carbon monoxide presence
Cannon Electrical Services is not responsible for alarm activation caused by environmental factors.
Replacement Recommendations
Smoke alarms should generally be replaced every ten (10) years in accordance with manufacturer recommendations and modern safety standards.
If aging or unreliable devices are observed during service, homeowners may be advised to replace the existing system.
For safety reasons, it is also recommended that:
• all alarms within a home be replaced at the same time
• compatible alarm models be used throughout the system
Mixed-age systems increase the likelihood of nuisance alarms and system reliability issues.
Manufacturer & Installation Responsibility
Cannon Electrical Services fully stands behind smoke alarm systems installed by our company, subject to manufacturer warranty terms and proper installation conditions.
Existing alarm systems installed by previous contractors, homeowners, or third parties are not covered under Cannon Electrical Services workmanship warranty.
MINOR REPAIR ADD-ON
13. Minor Repair Protection Add-On
The Minor Repair Protection Add-On provides coverage for one qualifying minor repair visit per membership term.
Coverage includes:
• Up to one hour of labor during a single service visit
• One qualifying minor repair
Qualifying repairs typically include:
• Replacement of standard single-pole switches
• Replacement of standard duplex receptacles
• Replacement of standard single-pole breakers
• Tightening of loose electrical connections
• Minor corrective repairs resulting from simple device failure
Exclusions include:
• GFCI devices
• AFCI devices
• Smart devices
• Dimmers
• Multi-location switching systems
• Panel upgrades
• Rewiring work
• Repairs exceeding one hour
If a repair exceeds the scope of the add-on, the add-on value may be credited toward the total repair cost at company discretion.
ADDITIONAL PROVISIONS
14. Landscape Lighting Add-Ons
Landscape lighting services are available only for systems originally installed by Cannon Electrical Services, LLC.
Coverage and maintenance services do not apply to lighting systems installed by other contractors or homeowners.
Year-round coverage includes labor for qualifying warranty-related troubleshooting and repair of Cannon-installed systems.
Maintenance and cleaning services are optional add-ons and may include fixture inspection, alignment adjustments, transformer checks, and cleaning of fixture housings and lenses.
Replacement of damaged components, system upgrades, or modifications are not included unless quoted separately.
15. Member Communications
By enrolling, members consent to receive:
• CannonCare™ reminders
• Renewal notifications
• Educational updates
• Promotional communications
Members are advised not to mark communications as spam to avoid disruption of service scheduling.
16. General Safety & Access Disclaimer
All CannonCare™ services, inspections, and maintenance visits are performed only in areas that are reasonably safe and accessible at the time of service.
Cannon Electrical Services reserves the right to decline, postpone, or discontinue service if conditions present a safety concern to personnel, the homeowner, or the property.
Access Limitations
Services are limited to readily accessible areas within the home.
Cannon Electrical Services is not responsible for inspecting or servicing electrical components that are:
• concealed within walls, ceilings, or finished structures
• blocked by furniture, appliances, storage items, or construction materials
• located in areas that cannot be safely accessed during the visit
• located within locked rooms or restricted spaces
Furniture, stored items, and personal belongings will not be moved during inspection or service visits.
Ladder & Height Limitations
Certain services, including smoke alarm maintenance and electrical inspections, may require ladder access.
For safety reasons, Cannon Electrical Services may decline to service devices located:
• in vaulted ceilings
• above stairwells
• above ceilings that exceed safe ladder access
• in locations where stable ladder placement is not possible
Additional charges or specialized equipment may be required for elevated or difficult-to-access devices.
Attic, Crawlspace & Environmental Conditions
Work in attics, crawlspaces, unfinished basements, or exterior areas may be declined if conditions are considered unsafe.
Examples may include:
• extreme temperatures
• standing water or moisture
• pest or rodent activity
• unsafe structural conditions
• restricted physical access
Advisory Nature of Inspections
All CannonCare™ inspections are visual and non-invasive evaluations performed at the time of service.
Inspections:
• do not include destructive testing
• do not include concealed wiring inspection
• do not constitute a full electrical certification of the property
• reflect visible conditions at the time of inspection only
Electrical systems may develop issues after the inspection date due to normal wear, environmental conditions, or homeowner modifications.
Right to Decline Service
Cannon Electrical Services reserves the right to decline or discontinue service if conditions are deemed unsafe, non-compliant, or outside the scope of the selected service.
When possible, alternative recommendations may be provided.