Terms & Conditions | Cannon Electric

⚖️ CannonCare™ Terms & Conditions

Effective Date: March 7, 2025
This policy applies to all CannonCare™ Membership Plans offered by Cannon Electrical Services, LLC.

Memberships are billed annually and valid for 364 days from the date of payment.
Memberships do not auto-renew; a renewal invitation is sent prior to expiration.
All memberships require a pre-enrollment in-home or on-site evaluation to determine eligibility, pricing, and system requirements.
Home Electrical and Landscape Lighting memberships are separate and cannot be combined.
Customers must enroll in each plan individually if they want coverage for both.

🔌 CannonCare™ Home Electrical Membership Terms

Services vary based on tier (Basic, Premium, or Elite).
All plans include 1–2 visits per year, scheduled for up to 2 hours each.
Tasks outside the “What’s Included” list will be scheduled separately and billed accordingly.

Light Bulb Replacement: (Elite Only)
- Customer must supply bulbs
- Covers up to 10 bulbs in fixtures mounted at 10 ft ceiling height or lower
- Additional bulbs or excessive time spent may result in added charges
Smoke Detector Battery Replacement:
- CannonCare supplies batteries for up to 10 smoke detectors
- $10 per detector will be added to the annual membership fee for each unit over 10
- Final total is confirmed during home evaluation
- Example (12 smoke alarms with Premium Plan will cost $369.00 Per Year.)

Premium and Elite Plans include free over-the-phone diagnostic support.
- While this service aims to help troubleshoot minor issues remotely, it is not a guaranteed repair.
- If phone support becomes excessive or overly frequent, membership pricing may be adjusted upon renewal.

10%–15% discount on standard services depending on plan tier
Discounts do not apply to:
- Work already quoted
- Third-party parts
- Subcontracted work
Parts must be supplied by Cannon Electrical Services to qualify for discounts or warranty coverage

Membership is only available for lighting systems installed by Cannon Electrical Services
Fixtures must be supplied by Cannon Electrical Services.
- Customer-supplied lights are not eligible for warranty or maintenance under this plan

Designed to extend labor coverage on Cannon-installed systems beyond the standard 1-year labor warranty
Without a plan:
- Fixtures have lifetime parts warranty
- Labor is covered for 1 year post-installation
- After the first year, standard labor charges apply for any service visits
With the Basic Plan:
- Labor charges are waived for warranty-related repairs
- Limited to 3 service visits per year
- Additional visits may incur standard labor rates

All Landscape Lighting Plans cover up to 10 installed fixtures
$10 per fixture per year applies for any fixture beyond 10
- This fee is added to the annual membership total and confirmed after site evaluation

Premium: 1 maintenance visit per year
Elite: 2 maintenance visits per year
Tasks include:
- Re-aiming fixtures
- Tightening connections
- Transformer/timer check
- Lens cleaning (Elite only)
Each visit is scheduled for up to 2 hours

Members receive 10% (Basic/Premium) or 15% (Elite) off all future landscape lighting services
Membership does not cover:
- Lights not installed by Cannon
- Customer-supplied parts
- Damage due to weather, rodents, improper use, or interference from landscapers
- Cosmetic damage, wear and tear, or system expansion

Memberships are non-refundable after the first service is performed
If no service has been rendered, a partial refund may be considered upon request
Multiple missed appointments or abuse of membership terms may result in cancellation.